If you wish to place an order, please contact Customer Service at (800) 543-6464, send us an email, or use our map of sales territories to find your local representative. You may use our Product Search engine to look up specific product information, or browse our online catalog for a complete listing of our products.
Please note that we offer special values on a wide variety of Fetal Bovine Sera.
Orders may be shipped the same day (Monday through Thursday) providing they are entered prior to 1:00 pm Pacific Time. To avoid problems arising from unattended deliveries, we routinely schedule frozen/refrigerated product shipping on Monday through Wednesday. Heat-inactivated product orders require an additional two days to process.
All shipments are FOB origin, freight pre-paid and added to the invoice. Title to items sold passes to the purchaser upon delivery of items to the carrier.
Reservations on serum lots will be held for 21 days from the date a sample is shipped. Extensions are granted upon request. The reserve will automatically expire at the end of 21 days unless otherwise arranged.
Upon completion of lot testing, please notify your Gemini representative of your product selection so we can release the sampled/reserved lots to other customers as quickly as possible.
Gemini Bio-Products stores product for customers free of additional charge for up to one year, provided a purchase order and storage agreement have been received. After one year, customers are billed a $3 per 500 mL bottle and $1 per 100 mL bottle fee for each additional month that their product is stored.
We encourage our customers to take receipt of stored product at least quarterly.
The Customer Service Department at Gemini Bio-Products is available to assist you should a problem arise with any of our products.
Please inspect all packages immediately upon receipt and inform us of any discrepancies with your order. If a discrepancy exists, please retain the original shipping carton, packing material, and shipping documents.
Gemini warrants that the products listed in our catalog are intended for the described purposes only. Any Gemini product which does not meet its catalog specifications, and which is returned to Gemini within 30 days of its initial receipt, will be replaced with like material or, at Gemini’s option, the purchase price of the product will be refunded. In connection with this limited warranty, Gemini reserves the right to conduct whatever tests it deems appropriate to evaluate whether or not the product meets catalog specifications.