General information

General Ordering Information

If you wish to place an order, please contact Customer Service at (800) 543-6464, send us an email, or use our map of sales territories to find your local representative. You may use our Product Search engine to look up specific product information, or browse our online catalog for a complete listing of our products.

Please note that we offer special values on a wide variety of Fetal Bovine Sera.

Gemini Bio-Products’ Customer Service team is available to help you with any questions or concerns. We have the knowledge and skills it takes to satisfy your needs. We are prepared to receive and ship an order on the same day whenever possible. We are prepared to answer your product questions and, when arrival time is a concern, we can provide you with the tracking information for your shipment.

When contacting our Customer Service team, we can expedite the handling of your call, if you have some key account information at your disposal, such as:

  • Your name and telephone number
  • The name of your business or institution
  • The name and telephone number of your lab’s Principal Investigator (PI)

This information is used to quickly access your account history and avoid any unnecessarily redundant data collection. We are eager to make your experience with Gemini Bio-Products a pleasant and professional one.

Our office hours are Monday through Friday, 7:00 am to 4:30 pm Pacific Time. If you need to reach us outside these hours, you may leave a message in our Customer Service voice mailbox and we will return your call immediately upon receiving the message.

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